Privacy & Cookie Policy

1. Who is responsible for your data

The data controller for this website (desktopdraw.com) and the DesktopDraw software is DesktopDraw, based in Spain.

Contact for any privacy matter: info@desktopdraw.com or our Support & Contact page.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).

2. What data we collect

• Contact and support messages: your name, email address, the topic you choose and the content of your message.
• Reviews: your star rating, your review text, your email address and, if you choose to provide them, your name and social media channel. Your name, rating, social channel and review are shown publicly on the website; your email address is never published.
• Purchases: when you buy a license, payment is processed by Stripe or PayPal. We receive your name, email address, country, the product purchased and transaction details needed to deliver and support your license. We never receive or store your full card or bank details.
• Technical data: like any website, our hosting servers automatically record technical information such as your IP address, browser type and the pages requested, for security and to keep the service running.
• Language preference: the language you choose, or the language of your browser if you accept preference cookies. When the site is translated, page text is sent to Google Translate.
• Usage statistics (only with your consent): anonymous information about visits and pages viewed, collected with a self-hosted statistics tool.

We only collect the data we need. Fields marked as optional can be left empty.

3. Why we use your data and legal basis

We do not sell your personal data and we do not use it for automated decision-making or profiling.

4. How long we keep your data

• Messages: for as long as needed to handle your request and up to 2 years after our last contact.
• Reviews: until you ask us to remove them or withdraw your consent.
• Purchase and billing records: for the periods required by Spanish tax and commercial law (generally up to 6 years).
• Usage statistics: in aggregated or anonymised form.

After these periods, data is deleted or anonymised.

5. Who we share your data with

We only share data with service providers that help us run DesktopDraw, under data processing agreements, and only as far as necessary:

• Hostinger — website hosting and email services.
• Stripe — card payment processing.
• PayPal — payment processing (through Stripe).
• YouTube (Google) — plays the product video, only after you click on it (privacy-enhanced mode).
• Google — automatic website translation (Google Translate), only when you select another language or accept preference cookies.

Stripe and PayPal process payment data as independent controllers under their own privacy policies. We may also disclose data when required by law or by a competent authority.

6. International transfers

Some of our providers may process data outside the European Economic Area. In those cases, transfers are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision (for example, the EU–US Data Privacy Framework).

7. Your rights

You can exercise the following rights at any time, free of charge:

• Access — know what data we hold about you.
• Rectification — correct inaccurate data.
• Erasure — ask us to delete your data.
• Restriction and objection to certain processing.
• Portability — receive your data in a common format.
• Withdraw consent at any time, without affecting prior processing.

To exercise them, email info@desktopdraw.com indicating the right you want to exercise. We may ask you to verify your identity. We will respond within one month.

If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).

8. Cookies

Cookies are small files stored on your device. We use essential cookies that are necessary for the website to work, and — only if you accept them — preference, analytics and marketing cookies. When you first visit, a banner lets you accept all, reject non-essential cookies, or choose by category.

Change cookie settings

You can also delete or block cookies in your browser settings. Blocking essential cookies may affect how the site works.

9. Children

DesktopDraw is not directed at children under 14. We do not knowingly collect data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We apply appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access to our systems and anti-spam protections on our forms.

11. Changes to this policy

We may update this policy to reflect changes in the law or in our services. The date at the top shows the latest version. If changes are significant, we will ask for your cookie consent again.